Gillis Rts
map-marker Orlando, Florida

Terrible experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

DO NOT BUY from this company! I have never had such a terrible experience!

I bought my Kangen water machine last Nov as a Christmas gift for my husband and had it installed in Jan. I used a plumber that has installed many Kangen water machines so I know it was done correctly. Almost right away I started having issues. On and off the water started tasting fishy, oily, and sometimes like chlorine.

The panel also stopped working consistently. I called my plumber to make sure it was installed right and it was. I changed the filter and followed all the maintenance requirements to no avail. I then had someone come out to test my house water to see if maybe that was the issue, as this is a new house we just built.

There were ZERO issues and incidentally when the machine wasn't hooked up our water tasted just fine. I then started contacting Enagic.I had a very hard time getting ahold of someone and when I finally did the guy I spoke to was beyond rude, insisting my water must be the issue. When I explained my water was tested he didn't care. Finally after insisting they agreed to look it.

They sent it back, CHARGED me a maintenance fee and said there was no problem. I hooked the machine back up optimistic that any issues had been resolved, but within days the taste was back. I reached out again and again went weeks without getting a response. I reached back out to the person that sold it to me and she reached out to them.

She was ASSURED I would be sent a replacement. When I followed up on this I was told they actually wouldn't be because my water was the problem. As a side, not once did a manager reach out to me. I am now out $5000!

This is just a pyramid company that could care less about their customers or the product they are selling. I rarely, and i mean rarely write reviews and certainly never negative ones, I'm just not that person. However, this experience was just so egregious I had to write this.

You've been warned! They DO NOT stand behind their products!

View full review
Loss:
$5000
Cons:
  • Zero accountability
  • Horrible customer service
  • Broken product

Preferred solution: Full refund

User's recommendation: DO NOT BUY!

Linda S Nlt
map-marker Morristown, New Jersey

Balance on machine

I just wanted to know my balance of how much I owe on the machine. The recorder doesnt even tell you when their hours of operation are!
View full review
Cecille A Irv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faucet brand and model

Enagic Usa - Faucet brand and model
Enagic Usa - Faucet brand and model - Image 2
What faucet model will I buy to connect my Enagic SD501? Had a hard time looking for a faucet. Needs a website to get the faucet& video Thanks
View full review
Pros:
  • Should be healthy water
Cons:
  • Complicated pricey

Preferred solution: Faucet compatible

User's recommendation: It should come with a faucet

Tami K Aid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Douglasville, Georgia

Filter

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I still have not received help with getting a filter, they take you through so much just to reach customer service,
View full review
Noe shi ma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Akron, Ohio

I needed to return my product

Enagic Usa - I needed to return my product
Enagic Usa - I needed to return my product - Image 2
I no longer needed that machine no use for me I like to return Is good condition I am not even used yet
View full review

Preferred solution: Full refund

Lynn V Omx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing pH drop in package

Enagic Usa - Missing pH drop in package
Enagic Usa - Missing pH drop in package - Image 2
Enagic Usa - Missing pH drop in package - Image 3
Hello, I recently placed an order which comprised of 2 pH drop bottles however I only received one. My order number is: #800011**** and on the receipt within the package, it clearly lists quantity of 2.
View full review
Loss:
$5

Preferred solution: Deliver product or service ordered

Jerrick Eto
map-marker Sparks, Nevada

Renewal cancellation

My Ukon account automatically renewed. I want it to cancel since I am not doing the business anymore.
View full review

User's recommendation: Make sure to remember your renewal date or if you signed up for auto renewal

Anonymous
map-marker San Francisco, California

Been waiting to part of the team as Online Digital Business owner

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive been waiting to process my payment so i can start my Online Digital Business . Its been a month since my mentor submit my application to GOC.
View full review
Janine W Ick

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lahaina, Hawaii

I want to make a payment

I want to make a payment and Im trying to call the number you have online and it wont let me Im trying to make a payment Im trying to give you money Im trying to make a payment Im trying to make a payment Im trying to make
View full review
Fesseha M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

I need assistance

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello, my LeveLuk k8, I bought about a year ago is having an issue, the screen is not showing any activity or the screen is shut off completely. How can I be helped for that? Thank you Fesseha
View full review
Loss:
$5000

Preferred solution: Let the company propose a solution

Loi H
map-marker Redmond, Washington

Agent not responsible

Payment with no interest agent was not responding lie to customers try to get customers with out telling the truth
View full review
Loss:
$4950

Preferred solution: Price reduction

Anonymous
map-marker Colorado Springs, Colorado

Bad attitude for seller Gina Holder

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We bought our machine from an associate under Gina and had no problem with the associate. But Gina is a rude saleslady.
View full review

User's recommendation: Don't buy from Gina Holder any Kangen product.

Yesha P Aqx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Upland, California

Sold a machine and it has problem

I had sold a machine in India but the machine shut down twice . Last tile they had sent to Bangalore in India but again same issue so the client asks replacement
View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

With student visa can be distributor in USA?

Hi there, i would like to ask that if someone in holding student visa in USA, can he register as the distributor of enagic USA?
View full review
Anonymous

About my check

I had new buy but I didn't get commission And I asked my coach she never answer My question please let what next
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Berlin, Connecticut

I've been over charged for the Jr 2380& was the total I've payed 2700$ !!! Why!??????????

Enagic Usa - I've been over charged for the Jr 2380& was the total I've payed 2700$ !!!...
Ive been over charged for my jr machine- Enagic is still taking from my account T- I was to pay 2380$ total for the jr- Ive payed 2700$ - Im not happy about this... Would be satisfied if you payed me for the last 2 payments you took out... I bought my machine In May of 2019 recieved the machine in August put 638$ down - 138$ a month for 12 months... 138$ x12 = 1656$ + 638$ = 2294$ We are in November and you are still charging- why???????????
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article